Hospital Pastoral Services

The Hospital Pastoral Services (HPS) is charged with providing spiritual nourishment services to the patients. The Department is headed by Hospital Chaplain.

 Hospital Pastoral Services Department Processes

  1. Providing spiritual care at patient bedside; bed-to-bed visitation,
  2. Help patients face reality of sickness and accept treatment,

3.Deal with belief system; some patients believe they are bewitched. Through reflective listening, the Chaplains help them build a good belief system.

  1. Address cultural issues, which hinder treatment.
  2. Administering Sacraments,
  3. The Chaplains seek consent, pray for and with patients after listening to their stories and struggles.
  4. The Chaplains provide spiritual care to Caretakers who undergo anxieties, stress, and emotional breakdown as they take care of their relatives who are sick,

Staff; (counseling, spiritual intervention, reconciliation, spiritual direction),

  1. Sharing spiritual content with staff during morning devotions and Eucharistic Celebration and lunchtime services.
  2. Morning devotion, lunchtime services/mass for staff,

10.Bereavement support; provide moral support to the bereaved families, relatives and friends and conduct short services at farewell,

  1. Helping clients in Alcohol and Drug Abuse Centre form a new identity and approach life by taking them through spiritual 12 steps.
  2. Sharing words of hope to mentally-ill patients.

The Chaplain.

At the centre of the spiritual services/care provided in the MTRH through HPS is the Hospital chaplain. The Chaplain is an integral member of the healthcare team/staff. He/she makes daily rounds and is available to provide spiritual/pastoral care to patients, caretakers, relatives and the staff. The Chaplain is available to provide objective crisis intervention and competent spiritual support. He/she does that by offering spiritual, psychological and moral support and journeys with them.

The services provided by the department can be divided into two important categories namely;

Spiritual/pastoral care to patients, staff, caretakers, relatives.

Hospital functions.


  1. Inputs
  • Need for spiritual/pastoral care and request for it from the above mentioned clients.
  1. Resources
  • Music, Prayers, Religious leaders (imam, priests, pastors), places of Worship, Holy Scriptures (Bible, Qur’an,), Hymn books, prayer books, spiritual books, staff, relatives, sacraments, counselling rooms, adequate time, follow-up, referral.

What happens?

  1. Formal introduction;

Making a contact;

  • For patient, a call/referral from relative, friend, caretaker, staff, priest, pastor where the patient belongs to.
  • For staff, a call/referral from the staff, management,
  • Chaplain’s initiative.
  • Then establishing a relationship of trust (rapport).
  • Introducing self.
  • Hearing the client’s name.
  • Building a hopeful expectation.
  • Assuring of confidentiality.
  • Information setting boundaries.
  1. Spiritual Diagnosis;

Focus; assessment of the client

  • Probing,
  • Exploring the present situation;
  • Identifying the threats,
  • The process of keeping the session close to the particular problem as much as possible.
  • Attentive listening (keenly listening) to arrive at a spiritual diagnosis.
  • Agree on the underlying needs/fear/anger/ bitterness/unforgiveness.
  • Spiritual Intervention;

Intervention: doing something about the situation;

  • Putting together the client’s problem,
  • assist in decision making,
  • Emphasize relationship with others,
  • confronting,
  • Guiding and encouraging,
  • Use of scripture,
  • Sacramental intervention (Baptism, Holy Communion, Anointing of the Sick, Confirmation, Confession),
  • Prayers,

What is the intended output (outcome)?

The intended output is the spiritual wellbeing of the clients.

The characteristics of spiritual well-being

  • lowered anxiety,
  • feel empowered,
  • able to cope with the situation,
  • at peace with self, others, with God,
  • reconciled with self, others, with God,
  • a meaningful life that integrates chronic illness,
  • a peaceful death.

The next process;

  • follow-up,
  • referral,
  • connect the patient with pastor/priest or sheikh, family members, relatives.


Inputs; need for conducting spiritual/pastoral services in Hospital functions.


  • Management,
  • Music, prayers,
  • Religious leaders (imam, priests, pastors),
  • Holy Scriptures (Bible, Qur’an),
  • Hymn books,
  • Prayer books,
  • Staff,
  • Adequate time.

What happens?

  • Formal communication from management,

Formal introduction;

  • Introduction; being updated on the nature of the function,
  • meet the MC


  • Opening prayers,
  • Scripture reading,
  • Short reflection,
  • Closing prayers

The intended output (outcome);

Spiritual nourishment during Hospital functions.

Characteristics of the intended output;

  • Spiritual satisfaction,
  • At peace with self, others; those who attended the function,
  • Improved good service delivery of the staff.
  • Improved good working relationship.


  1. Centre for Assault Recovery – Eldoret (C.A.R.E);
  2. Staff Family counselling,
  • Sunday Service,
  1. Sunday School at Shoe4Africa,
  2. Helping clients at Alcohol and Drug Abuse Rehabilitation Centre (ADA) form a new identity and approach to life by taking them through Spiritual 12 steps,
  3. Spiritual Session at Alcohol and Drug Abuse Centre,
  • Counselling recovering alcoholic and drugs clients at Out-patient Clinic Chandaria,
  • Spiritual intervention to cancer patients at Out-patient Oncology Chandaria.

The Hospital Pastoral Services contacts:

Extension :3545


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