{"id":1464,"date":"2024-06-14T08:57:18","date_gmt":"2024-06-14T05:57:18","guid":{"rendered":"https:\/\/www.mtrh.go.ke\/?p=1464"},"modified":"2024-06-14T08:59:23","modified_gmt":"2024-06-14T05:59:23","slug":"board-chair-mtrh-will-continue-focusing-on-customer-service","status":"publish","type":"post","link":"https:\/\/www.mtrh.go.ke\/?p=1464","title":{"rendered":"Board Chair: MTRH Will Continue Focusing on Customer Service"},"content":{"rendered":"\n

The Chairperson of Moi Teaching and Referral Hospital (MTRH), Mr. Sitoyo Lopokoiyit, MBS, has said that staff will continuously focus on customer experience which is part of the brand image associated with MTRH.<\/p>\n\n\n\n

He affirmed that healthcare is part of the Government’s Bottom Up Economic Transformation Agenda (BETA) stating that MTRH will play a critical role in offering care to Kenyans from all walks of life.<\/p>\n\n\n\n

In <\/a>his remarks, MTRH CEO Dr. Philip Kirwa, called for teamwork among staff to ensure smooth healthcare service delivery.<\/p>\n\n\n\n

They made the remarks on 12th June, 2024 during a Board Retreat session being held at a Naivasha hotel.<\/p>\n\n\n\n

Dr. Kirwa: “We must all work collaboratively, every individual playing their role and team leaders guiding, and supporting members. This will ensure we remain committed to values and purpose of MTRH.”<\/p>\n\n\n\n

He expressed gratitude to the Board for providing requisite resources, oversight and guidance which has led to excellence in service delivery.<\/p>\n\n\n\n

The CEO also commended the Occupational Health and Safety Committee for being declared the best institution in Healthcare Sector on Occupational Health & Safety (OHS).<\/p>\n\n\n\n

The award was presented to the CEO during the World Day for Safety and Health at work 2024 commemoration, held at Nyayo Gardens- Nakuru on 28th April, 2024.<\/p>\n\n\n\n

Speaking at the same event, Dr. Michael Gichangi, alternate to the Principal Secretary, Ministry of Health at the MTRH Board, lauded MTRH leadership for continuously recording milestones noting that Board Retreat is a moment of reflection and realigning focus towards people-centred healthcare delivery.<\/p>\n\n\n\n

Board Directors present at the Retreat include: Dr. Michael Gichangi, representative-Ministry of Health, Madam Peris Birichi, representative-Attorney General, Madam Judith Jerotich & Dr. Erneo Nyakiba- Independent Directors, Prof. Tenge Kuremu-Principal College of Health Sciences, Moi University and Mr. James Muchiri, representative State Department for Higher Education and Research.<\/p>\n\n\n\n

The Chief of Party – AMPATH Uzima, Prof. S.Kimaiyo, Executive Director Research, Prof. W. Nyandiko, Prof. P. Nyongesa and Dr. J. Laktabai from Moi University School of Medicine are also attending the Retreat.<\/p>\n\n\n\n

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The Chairperson of Moi Teaching and Referral Hospital (MTRH), Mr. Sitoyo Lopokoiyit, MBS, has said that staff will continuously focus<\/p>\n","protected":false},"author":1,"featured_media":1472,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-news"],"jetpack_featured_media_url":"https:\/\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/06\/447967962_389169724154580_8206611238008175687_n.jpg","jetpack-related-posts":[{"id":512,"url":"https:\/\/www.mtrh.go.ke\/?p=512","url_meta":{"origin":1464,"position":0},"title":"MTRH HOLDS ANNUAL PRAYER SERVICE","author":"admin","date":"January 12, 2024","format":false,"excerpt":"The Ag. Chief Executive Officer of Moi Teaching and Referral Hospital, Dr. Philip Kirwa today led Hospital Management Team and Staff in marking Annual Prayer Service held at MTRH Inter- Denominational Chapel. The prayer service is a thanksgiving moment for the Hospital fraternity. Rev. Dr. John Ayieko, the Overseer-Sirikwa Pentecostal\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-year-2024.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-year-2024.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-year-2024.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-year-2024.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-year-2024.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1349,"url":"https:\/\/www.mtrh.go.ke\/?p=1349","url_meta":{"origin":1464,"position":1},"title":"New MTRH CEO Received with Pomp and Colour by Staff","author":"admin","date":"May 18, 2024","format":false,"excerpt":"Dr. Philip Kiptanui Kirwa , newly appointed MTRH CEO was today, received by Hospital staff at the Hospital's Chandaria Grounds. Dr. Kirwa , a renowned Gynaecologist begins his tenure as the Chief Executive Officer of the biggest International public Hospital in East and Central Africa. In his remarks, Dr. Kirwa\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/05\/441710203_372096842528535_9063187739195042119_n.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/05\/441710203_372096842528535_9063187739195042119_n.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/05\/441710203_372096842528535_9063187739195042119_n.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/05\/441710203_372096842528535_9063187739195042119_n.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/05\/441710203_372096842528535_9063187739195042119_n.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":2544,"url":"https:\/\/www.mtrh.go.ke\/?p=2544","url_meta":{"origin":1464,"position":2},"title":"Japanese Ambassador to Kenya H.E. Hiroshi Matsuura Hands over MTRH\u2019S 1.5 Tesla MRI Machine and Ambulance","author":"admin","date":"December 20, 2024","format":false,"excerpt":"The Japanese Ambassador to Kenya H.E. Hiroshi Matsuura, today, 19th December 2024, handed over two new projects at Moi Teaching and Referral Hospital (MTRH). The new 1.5 Tesla MRI located at MTRH\u2019s Memorial wing will scale up healthcare service provision to thousands of patients from the 25 counties in Western\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/12\/mtrh-MRI-Cathlab.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/12\/mtrh-MRI-Cathlab.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/12\/mtrh-MRI-Cathlab.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/12\/mtrh-MRI-Cathlab.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/12\/mtrh-MRI-Cathlab.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":4513,"url":"https:\/\/www.mtrh.go.ke\/?p=4513","url_meta":{"origin":1464,"position":3},"title":"MTRH Welcomes New Board Member","author":"admin","date":"September 20, 2025","format":"aside","excerpt":"Moi Teaching and Referral Hospital (MTRH) on Thursday September 18, 2025, welcomed new Board Member, Dr. Issak Bashir, who lauded the Hospital\u2019s commitment to service excellence during his maiden tour.\u200e\u200eDr. Bashir, who visited several Centres of Excellence and specialist units, praised MTRH\u2019s client-centric culture, noting that the model should be\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1758386832013.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1758386832013.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1758386832013.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1758386832013.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1758386832013.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1692,"url":"https:\/\/www.mtrh.go.ke\/?p=1692","url_meta":{"origin":1464,"position":4},"title":"MTRH CEO CHAIRS 21ST CYCLE OF PERFORMANCE CONTRACTING","author":"admin","date":"July 31, 2024","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) Chief Executive Officer Dr. Philip Kirwa today 30th July 2024 chaired the 21st Cycle of Performance Contract for Financial Year 2024- 2025. Dr. Kirwa asked the Directors and Heads of Departments to be alive to the prevailing Government fiscal measures which has resulted in\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/07\/Performance-contract-2024.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/07\/Performance-contract-2024.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/07\/Performance-contract-2024.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/07\/Performance-contract-2024.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/07\/Performance-contract-2024.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":4414,"url":"https:\/\/www.mtrh.go.ke\/?p=4414","url_meta":{"origin":1464,"position":5},"title":"\u200eMTRH Directorates and Departments Sign Performance Contracts with CEO\u200e","author":"admin","date":"September 3, 2025","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) Chief Executive Officer, Dr. Philip Kirwa, yesterday, September 2, 2025, presided over the signing of the 22nd cycle of Performance Contracts.\u200e\u200eThe Directorates and Departments outlined their commitments; including activities lined up to improve service delivery in the 2025\/2026 Financial Year.\u200e\u200eThis exercise follows the national\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/posts\/1464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1464"}],"version-history":[{"count":2,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/posts\/1464\/revisions"}],"predecessor-version":[{"id":1474,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/posts\/1464\/revisions\/1474"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=\/wp\/v2\/media\/1472"}],"wp:attachment":[{"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mtrh.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}