Moi Teaching and Referral Hospital (MTRH) has taken note of a short video circulating on TikTok and subsequently a report carried by the Daily Nation on 18th September 2025 regarding services at Riley Mother and Baby Hospital and wish to clarify as follows:
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\u200e1. That all mothers received care and attention in line with MTRH\u2019s high standards. Some of them were in the process of discharge but faced challenges completing Social Health Authority (SHA) registration. This was mainly due to missing documents\u2014such as Identity Cards or Birth Certificates\u2014or unpaid annual SHA premiums, which are required for bill settlement.
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\u200e2. Services, medical supplies, and meals at MTRH meet quality standards. Claims that patients were served leftover is therefore untrue.
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\u200e3. As a client-centric Hospital, we remain committed to treating all patients with dignity and care. We, therefore, encourage all clients to register with SHA and keep their premiums up-to-date to ensure smooth service delivery.
\u200e
\u200e4. It is important to note that teenage mothers who do not yet have ID cards are facilitated with temporary IDs to enable SHA registration. Those who are unable to pay are reviewed by our credit committee and released home.
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\u200e5. MTRH is a Level Six Referral Hospital mandated to handle the most complex medical cases, though at times, we also receive cases that could be managed in lower-level facilities. Congestion may occur when patients have not completed SHA enrolment, but we continue to work closely with Government, through the Ministry of Health to ease the process.
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\u200eWe take this opportunity to reassure our clients and the public that MTRH will continue to provide safe, reliable, and quality healthcare. We remain committed to supporting SHA sensitization so that all Kenyans can benefit from affordable health coverage.\u200e<\/p>\n\n\n\n
\u200eDr. Philip Kirwa <\/p>\n","protected":false},"excerpt":{"rendered":" Clarification on Client Feedback at Riley Mother and Baby Hospital Moi Teaching and Referral Hospital (MTRH) has taken note of<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[14],"tags":[],"series":[],"class_list":["post-4507","post","type-post","status-publish","format-standard","hentry","category-press-statement"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":1923,"url":"https:\/\/www.mtrh.go.ke\/?p=1923","url_meta":{"origin":4507,"position":0},"title":"MTRH Celebrates Annual HEI Graduation Ceremony 2024","author":"admin","date":"September 9, 2024","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) came together to celebrate the success of the Prevention of Mother-to-Child Transmission (PMTCT) Program 2024, at the Riley Mother & Baby Hospital grounds. During the celebration, themed : \u2018Wakati ni Sasa, Tulinde Kizazi\u2019 75 children were declared HIV-negative after being born to HIV-positive mothers.\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/09\/HEI-Graduation5.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":535,"url":"https:\/\/www.mtrh.go.ke\/?p=535","url_meta":{"origin":4507,"position":1},"title":"MTRH WELCOMES NEW BOARD MEMBER","author":"admin","date":"January 17, 2024","format":false,"excerpt":"Dr. Erneo Nyakiba was today January 17, 2024, inducted into the Board of Directors of Moi Teaching and Referral (MTRH). The Ag. CEO congratulated Dr. Nyakiba on his appointment to the MTRH Board; charged with providing oversight and stewardship to MTRH Governance. Dr. Kirwa also conveyed compliments from MTRH Board\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2024\/01\/New-board-2024.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":1764,"url":"https:\/\/www.mtrh.go.ke\/?p=1764","url_meta":{"origin":4507,"position":2},"title":"MTRH WORLD BREASTFEEDING WEEK CELEBRATION","author":"admin","date":"August 8, 2024","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) today 7th August 2024 marked the World Breastfeeding Day to demonstrate importance of providing children with a healthy start to life, a stage that is critical for child health, nutritional growth and development. 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The global theme for this year's World Prematurity Day is - Small actions, big impact: Immediate skin-to-skin care for every baby everywhere. 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\u200eChief Executive Officer
\u200eMoi Teaching and Referral Hospital<\/strong><\/p>\n\n\n\n