{"id":9096,"date":"2026-10-10T19:40:00","date_gmt":"2026-10-10T16:40:00","guid":{"rendered":"https:\/\/www.mtrh.go.ke\/?p=9096"},"modified":"2026-10-12T07:39:58","modified_gmt":"2026-10-12T04:39:58","slug":"celebrating-customer-service-week","status":"publish","type":"post","link":"https:\/\/www.mtrh.go.ke\/?p=9096","title":{"rendered":"CELEBRATING CUSTOMER SERVICE WEEK"},"content":{"rendered":"\n

In celebration of Customer Service Week, the Corporate Communications Department and Child Life Services at Moi Teaching and Referral Hospital (MTRH), in partnership with Faraja Cancer Support Trust, visited children at the Shoe4Africa Children\u2019s Hospital to share joy, warmth, and memorable moments.
\u200e
\u200eThe visit highlighted an important message: excellent customer service goes beyond providing quality healthcare. It is about compassion, empathy, active listening, and creating a supportive environment where every child and family feels valued, respected, and cared for.
\u200e
\u200eRepresenting the Chief Executive Officer, Senior Director of Clinical Services, Dr. Andrew Wandera, urged staff to go the extra mile in ensuring that every patient receives attentive, compassionate, and quality care throughout their hospital journey.
\u200e
\u200eDr. Wandera emphasized that compassion and empathy should be at the heart of every interaction, reminding staff of the importance of listening to patients and their families and ensuring they feel supported at every stage of care.
\u200e
Shoe4Africa CEO Toby Tanser also graced the occasion, reaffirming his commitment to making a difference in the lives of children. He emphasized that his efforts are driven by one purpose: doing it all for the children.<\/p>\n\n\n\n

\u200eThrough play therapy, meaningful interactions, smiles, and shared moments, the team reiterated MTRH\u2019s commitment to putting patients first and making every child\u2019s hospital experience more welcoming, dignified, and filled with hope.
\u200e
\u200eAt MTRH, every interaction matters, and every act of kindness makes a difference.
\u200e
\u200eTo our clients and stakeholders, we value your patronage and appreciate your feedback which enables us to serve you better.
\u200e
\u200eCustomer Care Lines: +254 706 390 391 \/ +254 732 018 387
\u200e
\u200eMTRH Referral Desk: +254 701 790 434<\/p>\n\n\n\n

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In celebration of Customer Service Week, the Corporate Communications Department and Child Life Services at Moi Teaching and Referral Hospital<\/p>\n","protected":false},"author":1,"featured_media":9106,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[4],"tags":[],"series":[],"class_list":["post-9096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general-news"],"jetpack-related-posts":[{"id":4414,"url":"https:\/\/www.mtrh.go.ke\/?p=4414","url_meta":{"origin":9096,"position":0},"title":"\u200eMTRH Directorates and Departments Sign Performance Contracts with CEO\u200e","author":"admin","date":"September 3, 2025","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) Chief Executive Officer, Dr. Philip Kirwa, yesterday, September 2, 2025, presided over the signing of the 22nd cycle of Performance Contracts.\u200e\u200eThe Directorates and Departments outlined their commitments; including activities lined up to improve service delivery in the 2025\/2026 Financial Year.\u200e\u200eThis exercise follows the national\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2025\/09\/FB_IMG_1756888594003.jpg?resize=525%2C300&ssl=1 1.5x, 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participated in this year\u2019s 2026 Eldoret ASK National Show, using the platform to showcase its specialized healthcare services to thousands of Kenyans who visited the Hospital\u2019s stand.\u200e\u200eThe Hospital used the event to highlight the wide range of advanced medical services it offers as the\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/03\/FB_IMG_1773150341872.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/03\/FB_IMG_1773150341872.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/03\/FB_IMG_1773150341872.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/03\/FB_IMG_1773150341872.jpg?resize=700%2C400&ssl=1 2x, 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RESPONSE FOLLOWING FUEL TANKER EXPLOSION","author":"admin","date":"September 18, 2026","format":false,"excerpt":"Uasin Gishu Governor, Hon. Jonathan Bii, today morning visited victims of Thursday night\u2019s petroleum tanker explosion along the Eldoret\u2013Turbo Road, near Paul Boit Secondary School, at Moi Teaching and Referral Hospital (MTRH).\u200e\u200eHe was received by Dr. Andrew Wandera, Senior Director of Clinical Services, and Dr. Tarus Kipchumba, Senior Director of\u2026","rel":"","context":"In "General News"","block_context":{"text":"General News","link":"https:\/\/www.mtrh.go.ke\/?cat=4"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/www.mtrh.go.ke\/wp-content\/uploads\/2026\/09\/FB_IMG_1789747929492.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":5400,"url":"https:\/\/www.mtrh.go.ke\/?p=5400","url_meta":{"origin":9096,"position":5},"title":"MTRH Launches Multiple Myeloma Association","author":"admin","date":"March 17, 2026","format":false,"excerpt":"Moi Teaching and Referral Hospital (MTRH) has launched the Multiple Myeloma Association, marking a historic milestone as the first patient-centered myeloma association in Kenya. 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