Catering Services Department

Nourishing Health, Delivering Excellence

The Catering Department, under the Directorate of Health Administration, is mandated to provide high-quality nutritional support through the preparation and service of premium food and beverages. At Moi Teaching and Referral Hospital (MTRH), we view catering not just as a service, but as a critical component of the healing process.

Our Infrastructure & Innovation

MTRH has invested in the future of hospitality with a Ksh 62 million ultramodern kitchen facility. This center of excellence is equipped with industrial-grade commercial machinery, transitioning our operations from labor-intensive methods to efficient, mechanized production.

To support environmental sustainability and occupational health, our kitchens utilize clean LPG energy, ensuring a soot-free, hygienic environment for food preparation.

Professionalism & Strategic Partnerships

We believe that exceptional service is driven by continuous learning. In a landmark collaboration with Kenya Utalii College, our entire culinary and service team recently completed intensive refresher courses in modern kitchen operations and hospitality techniques.

• Expertise: Each unit is led by a Cateress-in-Charge and a Supervisor.
• Collaboration: Our culinary team works in direct consultation with Hospital Nutritionists to ensure every meal meets the specific clinical and dietary requirements of our patients.

Operational Specialized Units

To provide tailored service across the hospital, we operate four distinct specialized kitchens:

Unit	Service Area
Eat and Run Kitchen	Dedicated to the Shoe4Africa Children’s Hospital and Mental Health Units.
Ultra-Modern Kitchen	Serving general ward patients and essential staff in critical areas like Theatres, ICU CCU
Private Wing I & Admin	Catering to the Amenity Unit and Clinical Camps/Projects
Private Wing II	Providing premium services for corporate clients in the Memorial Unit.

Quality Assurance & Regulatory Compliance

The safety of our clients is our highest priority. Our operations are strictly governed by the Laws of Kenya (Food, Drugs, and Chemical Substances Act) and the Public Health Act CAP 254.

• ISO Certification: We are proud to be ISO 9001:2015 compliant and are currently in the advanced stages of acquiring ISO 22000 Certification for Food Safety Management Systems.
• Fresh Sourcing: We prioritize local economies by sourcing fresh produce through a competitive and transparent tendering process.
• Strict Inspection: All supplies undergo a rigorous multi-stage verification by Public Health Officers, the hospital Inspection and Acceptance Committee, and Cateresses before acceptance.

A Vision for the Future

MTRH Catering is poised for a digital transformation. As the hospital expands, we are integrating Food Module technology and Digital Menus to enhance the user experience, ensuring our hospitality services remain at the forefront of the industry.