PRESS STATEMENT
Clarification on Client Feedback at Riley Mother and Baby Hospital
Moi Teaching and Referral Hospital (MTRH) has taken note of a short video circulating on TikTok and subsequently a report carried by the Daily Nation on 18th September 2025 regarding services at Riley Mother and Baby Hospital and wish to clarify as follows:
1. That all mothers received care and attention in line with MTRH’s high standards. Some of them were in the process of discharge but faced challenges completing Social Health Authority (SHA) registration. This was mainly due to missing documents—such as Identity Cards or Birth Certificates—or unpaid annual SHA premiums, which are required for bill settlement.
2. Services, medical supplies, and meals at MTRH meet quality standards. Claims that patients were served leftover is therefore untrue.
3. As a client-centric Hospital, we remain committed to treating all patients with dignity and care. We, therefore, encourage all clients to register with SHA and keep their premiums up-to-date to ensure smooth service delivery.
4. It is important to note that teenage mothers who do not yet have ID cards are facilitated with temporary IDs to enable SHA registration. Those who are unable to pay are reviewed by our credit committee and released home.
5. MTRH is a Level Six Referral Hospital mandated to handle the most complex medical cases, though at times, we also receive cases that could be managed in lower-level facilities. Congestion may occur when patients have not completed SHA enrolment, but we continue to work closely with Government, through the Ministry of Health to ease the process.
We take this opportunity to reassure our clients and the public that MTRH will continue to provide safe, reliable, and quality healthcare. We remain committed to supporting SHA sensitization so that all Kenyans can benefit from affordable health coverage.
Dr. Philip Kirwa
Chief Executive Officer
Moi Teaching and Referral Hospital
