CELEBRATING CUSTOMER SERVICE WEEK
In celebration of Customer Service Week, the Corporate Communications Department and Child Life Services at Moi Teaching and Referral Hospital (MTRH), in partnership with Faraja Cancer Support Trust, visited children at the Shoe4Africa Children’s Hospital to share joy, warmth, and memorable moments.
The visit highlighted an important message: excellent customer service goes beyond providing quality healthcare. It is about compassion, empathy, active listening, and creating a supportive environment where every child and family feels valued, respected, and cared for.
Representing the Chief Executive Officer, Senior Director of Clinical Services, Dr. Andrew Wandera, urged staff to go the extra mile in ensuring that every patient receives attentive, compassionate, and quality care throughout their hospital journey.
Dr. Wandera emphasized that compassion and empathy should be at the heart of every interaction, reminding staff of the importance of listening to patients and their families and ensuring they feel supported at every stage of care.
Shoe4Africa CEO Toby Tanser also graced the occasion, reaffirming his commitment to making a difference in the lives of children. He emphasized that his efforts are driven by one purpose: doing it all for the children.
Through play therapy, meaningful interactions, smiles, and shared moments, the team reiterated MTRH’s commitment to putting patients first and making every child’s hospital experience more welcoming, dignified, and filled with hope.
At MTRH, every interaction matters, and every act of kindness makes a difference.
To our clients and stakeholders, we value your patronage and appreciate your feedback which enables us to serve you better.
Customer Care Lines: +254 706 390 391 / +254 732 018 387
MTRH Referral Desk: +254 701 790 434
